Privacy Policy

Who we are

Michael’s Five Star Cleaning Service is a UK sole-trader domestic cleaning service operating in East London.

Contact: michaelsfivestarcleaning@gmail.com

What information we collect

• Your name and contact details (e.g. email, phone if provided)
• Your address/postcode (to confirm service area)
• Information you share in an enquiry (e.g. preferred schedule, priorities)
• Basic website analytics (see Cookies Policy)

How we use your information

• To respond to enquiries and provide quotes/availability
• To arrange and deliver cleaning services
• To communicate about visits, changes, and service updates
• To keep simple business records (e.g. invoices)

Lawful basis

We process personal data where necessary to take steps at your request before entering a contract, to perform a contract, to comply with legal obligations, or where we have a legitimate interest in running the business (such as keeping basic records and communicating with clients).

Sharing your information

We do not sell your data. We only share information where necessary to operate the service (for example, with an accountant for tax purposes) or where required by law.

How long we keep data

We keep personal data only as long as needed for the purposes above. Basic financial records may be kept for as long as required by UK tax rules.

Your rights

You may have rights to access, correct, delete, or restrict the use of your personal data, and to object in certain circumstances. To make a request, email us at michaelsfivestarcleaning@gmail.com.

Security

We take reasonable steps to protect personal information and limit access to it.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this website.